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Turn manuals into a video academy.
Transform product manuals, help docs, and support ticket themes into a structured customer video academy - deflecting tickets and accelerating time-to-value.
How Adaptive Onboarding works end-to-end
Inputs
- Product manuals
- Help docs
- Ticket themes
- Release notes
Agents
- Brief Interpreter
- Script Engine
- Localisation
- Production Assembler
Outputs
- Academy videos
- Help center embeds
- Walkthrough series
- Release update videos
Integrations
- CRM (Salesforce, HubSpot)
- Helpdesk (Zendesk, Intercom)
- Help Center
- Knowledge base
KPIs
- Time-to-value
- Ticket deflection
- Product adoption
- NPS / CSAT
See it in action
Manual-to-Academy
A SaaS product has a 200-page user manual. The engine converts it into a 30-video onboarding academy, organised by feature module, with quizzes - reducing onboarding time by 60%.
Ticket Deflection
Top 50 support ticket themes are identified. The engine generates how-to videos for each, embedded in the help center and triggered by CRM - deflecting 40% of incoming tickets.
Release Updates
A new product release needs customer-facing content. The engine converts release notes into walkthrough videos, localised for 5 markets, delivered to help centers and email sequences within 48 hours.
Why this stays compliant
Customer-facing content is checked against brand guidelines, accessibility standards (WCAG), and data protection requirements before publication. Every video carries provenance metadata and audit trails. Content accuracy is validated against your approved product documentation to prevent misinformation.
Ready to see Adaptive Onboarding in action?
One Project Spine. Three connected stages.
Every piece of work - whether we run it for you or you run it on the platform - moves through the same three stages, sharing one project, one script, one approval trail.
Bound by the Project Spine - one project_id, one audit trail, one source of truth.