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    Adaptive Media Partners
    ADAPTIVE ONBOARDING

    Turn manuals into a video academy.

    Transform product manuals, help docs, and support ticket themes into a structured customer video academy - deflecting tickets and accelerating time-to-value.

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    Managed digital human platform - 48-hour delivery

    Default Pipeline

    How Adaptive Onboarding works end-to-end

    Inputs

    • Product manuals
    • Help docs
    • Ticket themes
    • Release notes

    Agents

    • Brief Interpreter
    • Script Engine
    • Localisation
    • Production Assembler

    Outputs

    • Academy videos
    • Help center embeds
    • Walkthrough series
    • Release update videos

    Integrations

    • CRM (Salesforce, HubSpot)
    • Helpdesk (Zendesk, Intercom)
    • Help Center
    • Knowledge base

    KPIs

    • Time-to-value
    • Ticket deflection
    • Product adoption
    • NPS / CSAT
    Real Examples

    See it in action

    Manual-to-Academy

    A SaaS product has a 200-page user manual. The engine converts it into a 30-video onboarding academy, organised by feature module, with quizzes - reducing onboarding time by 60%.

    Ticket Deflection

    Top 50 support ticket themes are identified. The engine generates how-to videos for each, embedded in the help center and triggered by CRM - deflecting 40% of incoming tickets.

    Release Updates

    A new product release needs customer-facing content. The engine converts release notes into walkthrough videos, localised for 5 markets, delivered to help centers and email sequences within 48 hours.

    Why this stays compliant

    Customer-facing content is checked against brand guidelines, accessibility standards (WCAG), and data protection requirements before publication. Every video carries provenance metadata and audit trails. Content accuracy is validated against your approved product documentation to prevent misinformation.

    Ready to see Adaptive Onboarding in action?

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    How we deliver

    One Project Spine. Three connected stages.

    Every piece of work - whether we run it for you or you run it on the platform - moves through the same three stages, sharing one project, one script, one approval trail.

    Stage 1StorySync

    Story

    Brief, script, characters, frames and review-ready storyboards - collaborative and version-aware from day one.

    Open StorySync
    Stage 2VideoEngine

    Production

    Production Packs derive from the approved storyboard: scene-level prompts, motion, voice and avatars routed to the right renderer.

    Open VideoEngine
    Stage 3ReviewIQ

    Governance

    Every variant is compliance-scanned, scored, and archived with an audit trail your legal and brand teams can sign off.

    Open ReviewIQ

    Bound by the Project Spine - one project_id, one audit trail, one source of truth.

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